ITIL® 4 Foundation is one of the widely-recognized entry-level certification courses provided by AXELOS in the IT Service Management category. With widespread digital transformation, enterprises needed an ITSM framework that took into account the evolving trends in the market. This resulted in the transition from ITIL® V3 to ITIL® 4 which provides a holistic operating model to deliver tech-enabled products services. This ITIL® Foundation course in Qatar from Trainstem is ideal for professionals who are looking to gain a basic understanding of the ITIL® framework and enhance their IT Service Management strategy in an organization. You join this course via Online, Classroom or blended learning method as per your convenience.

Course Content

• Module 1: Course Introduction
• Module 2: Service Management: Key Concepts
• Module 3: The Guiding Principles
• Module 4: The Four Dimensions of Service Management
• Module 5: Service Value System
• Module 6: Continual Improvement
• Module 7: Overview of ITIL® Practices

Target Audience

• IT Managers
• IT Project Managers
• Network Operators
• IT Suppliers
• Help Desk Managers
• Incident Managers
• System Analysts
• System Administrators
• Security Managers
• IT Operations Manager
• Database Administrators
• IT Professionals who are part of ITSM improvement tasks
• Anybody who wants to gain knowledge of the all-new ITIL® 4 best practices
• Anybody who is looking to clear their ITIL® 4 Foundation certification exam

Prerequisites

• It is recommended that participants have at least 1-2 years of experience in working for an IT-based company, but not mandatory.