The ITIL® Specialist – Create, Deliver & Support (CDS) is one of five courses needed to achieve ITIL 4’s Managing Professional (MP) designation. This course covers the core service management activities and expands beyond the current scope of ITIL to cover the ‘creation’ of services. The ITIL Specialist course in Qatar from Trainstem covers the following ITIL 4 practices to help you understand the major factors that contribute to the successful creation, delivery, and support across ITIL’s new service value system (SVS) business model:

• Service Design
• Software Development and Management
• Deployment Management
• Release Management
• Service Validation and Testing
• Change Enablement
• Service Desk
• Incident Management
• Problem Management
• Knowledge Management
• Service Level Management
• Monitoring and Event Management

Course Content

• Understand how to plan and build a service value stream to create, deliver, and support services:
• Learn the concepts and challenges that relate to organizational structure, team capabilities, roles, and culture across the SVS
• Understand the value of positive communications
• Understand the planning and management of resources in the SVS
• Understand the value and use of IT across the SVS
• Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams:
• Learn how to design, develop, and transition a value stream using ITIL practices
• Learn how to better provide user support using ITIL practices
• Learn how to create, deliver, and support services:
• Discover how to prioritize, structure, and coordinate work and activities
• Understand buy versus build considerations, sourcing options, and service integration management (SIAM)

Target Audience

• This course is aimed at IT service management practitioners who are seeking to obtain the ITIL Managing Professional (MP) designation, and/or responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery. Roles include: Service Desk Directors/Managers; IT Infrastructure & Support Directors/Managers; Problem, Change, and Release Managers; DevOps Directors/Managers; Continual Improvement Program/Project Directors/Managers; Senior Service & Support Analysts; Process/Practice Owners; Service Level Management Directors/Managers.

Prerequisites

• For this course you are required to have successfully attained your ITIL 4 Foundation certificate.
• You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.